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Understanding your invoice

Michael Jin avatar
Written by Michael Jin
Updated over a week ago

Changes to Software License Billing from July 1, 2025

Effective July 1, 2025, adjustments to software licenses such as Google Workspace and Microsoft Office 365 etc will no longer be pro-rated from the date of the license number change.

Exception: If the license amendment involves 10 or more changes, pro-rated billing will still apply from the date of the change.

Previously, for mid-month adjustments a portion was refunded and a new charge was billed for the remainder of the month. Following feedback from our clients and internally, we’ve decided that the move away from pro rata billing will result in simplified bills and easier to understand monthly invoices.

This changes the way we handle mid-term changes as now license numbers will be reflected in billing from the following month, rather than being calculated on a pro-rated basis during the current billing cycle.

If you have further questions, please reach out to the team by starting a new chat.

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